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Customer Care & Sales

This page is currently being updated and will be live by Friday 11 November 2011

 

If you are looking for a particular course, please contact us on 0870 0660328

Title

Overview

Duration

Details

Customer Care Excellence

How to present a positive impression of your organisation.. Read More

1 Day

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Telephone Techniques

A fun and interactive course to help your team get the most out of talking to your customers on the telephone.. Read More

1 Day

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Essential Sales Skills

A high interactive and intensive programme for all sales professionals to develop new techniques to help increase sales.. Read More

1 Day

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Advanced Sales Techniques

A 2-day highly participative programme, comprising of interactive managment excercises, role-plays and case studies.. Read More

2 Days

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Developing Professional Customer Service Teams

A highly interactive course designed for all customer service personnel to help then deal with customers more effectively.. Read More

1 Day

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Customer Satisfaction Measurement

A 1-day course on how to use customer surveys to measure customer satisfaction.. Read More

1 Day

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Career Steps Ltd, 6 Kensington Place, Wellingborough Road, Olney, Buckinghamshire MK46 4BG