An intense and lively programme for all customer service personnel. This is a participative course comprising of excercises, role-plays and case studies.

Programme Content

The importance of change for both the organisation and the individual

Why we resist change

Coming out of your comfort zone

Raising the profile of your department and understanding its strengths

Pro active approaches to dealing with customers

Techniques of increasing sales on the telephone

Programme Dates

This course is presented in-house and is tailor-made to suit your business needs.