This programme will provide your team with new techniques to create the right impression of your organisation. They will be able to "lead" the conversation in a friendly and calm manner and learn how to love the telphone in order to achieve a high standard of customer service.

Programme Content

Developing motivation and confidence

Creating the right impression

Understanding the customers personality and feelings

Personality profiling and excercises

Devloping a confident and friendly telephone manner

Effective questioning techniques and dealing with difficult calls

Handling sensitive information

Closing the call - with sucessful results

Programme Dates

This course is presented in-house and can be tailor-made to suit your organisational requirements.

What's Next?

Advanced Sales Techniques